Terms & Conditions

• 1.1 A booking is considered confirmed once the required reservation deposit has been received and you have received written confirmation from Avi Expeditions. From this point, we begin planning, staffing, and making logistical arrangements for your trip.
• 1.2 In rare circumstances, Avi Expeditions may need to decline or cancel a booking for safety, operational, or regulatory reasons. Where this happens, we will communicate openly and do our best to handle the situation fairly and responsibly.

2.1 Day Hikes (Single-Day Trips)

2.2 Multi-Day Hikes & Expeditions

3.1 Day Hikes (Single-Day Trips)

Day hikes involve transport arrangements, guide staffing, and other logistical costs that are committed in advance.

3.2 Multi-Day Hikes & Expeditions

Multi-day hikes involve permits, staffing, accommodation, transport, and food logistics, which are arranged well in advance.

• A no-show includes failure to arrive, late arrival, or inability to participate on the scheduled departure date for any reason. In such cases, all payments are forfeited, and no refunds, credits, or rescheduling will be provided.

• 5.1 Avi Expeditions reserves the right to adjust, postpone, reroute, or cancel a trip due to factors such as weather conditions, safety concerns, illness, park or government regulations, or other circumstances beyond our reasonable control.
• 5.2 Where a trip is cancelled by Avi Expeditions for operational or safety reasons, we will communicate as early as possible and offer, where applicable, either a refund of amounts paid or a transfer of payments to a future trip of equal value.
• 5.3 Avi Expeditions is not responsible for additional costs incurred by the client as a result of such changes, including flights, accommodation, visas, equipment purchases, or personal expenses. We strongly encourage clients to plan with flexibility and appropriate insurance, especially for multi-day trips.

• Avi Expeditions will not be responsible for delays, changes, cancellations, injury, loss, or damage resulting from events beyond our reasonable control, including severe weather, natural disasters, government or park authority restrictions, strikes, public health emergencies, illness, or other unforeseen circumstances. We will communicate openly and make reasonable efforts to support clients in such situations.

• 7.1 Clients are expected to be physically and medically able to take part in the activity they have booked.
• 7.2 Clients are asked to share any relevant medical conditions, injuries, allergies, or physical limitations with Avi Expeditions before the trip.
• 7.3 If, during a trip, a client's health or condition is assessed as posing a safety risk to themselves or to others, Avi Expeditions may need to limit participation or arrange for the client to leave the activity. In such cases, refunds cannot be provided.

• 8.1 Hiking, trekking, and mountaineering involve physical effort and changing conditions, including uneven terrain, weather variations, altitude effects, and the possibility of injury or illness.
• 8.2 Avi Expeditions is committed to thoughtful planning, experienced guides, and safety-focused decisions. Even with careful preparation, some risks are a natural part of outdoor adventures and cannot be completely removed.
• 8.3 By participating, clients acknowledge and accept these inherent risks and agree to follow guide instructions and established safety guidelines at all times.
• 8.4 Avi Expeditions, its guides, and staff cannot be held responsible for incidents arising from these inherent outdoor risks, except where such incidents result from gross negligence.

• 9.1 For all multi-day hikes and expeditions, clients are strongly encouraged to obtain comprehensive travel insurance covering medical emergencies, evacuation, trip interruption or cancellation, and personal belongings.
• 9.2 Avi Expeditions is not responsible for costs that would typically be covered by personal travel insurance.

• 10.1 During trips, Avi Expeditions may capture photographs and videos for promotional and marketing purposes.
• 10.2 If you prefer not to have your image used, please let us know in advance and we will honour your preference.
• 10.3 By participating in a trip, clients agree to the use of any media captured for promotional purposes, unless a prior request for exclusion has been made.

• Every trip is a shared adventure. We encourage participants to be mindful of how their actions, pace, or noise may affect fellow hikers, and to support one another with patience, encouragement, and awareness.

• These Terms & Conditions are governed by and interpreted in accordance with the laws of Kenya.

• By making a booking and completing payment, clients confirm that they have read, understood, and agreed to these Terms & Conditions.